Support

Questions about a NOVAGREEN DIGITAL LTD app, account, or service? Reach out and we'll get back to you.

Frequently asked questions

Common questions about our apps and support process. Can't find what you need? Email us and we'll help directly.

How do I get help with a specific app?

Email support@novagreendigital.co.uk with the app name, a description of the issue, and your device/OS version where relevant. We aim to respond within 2 business days.

How do I manage or delete my account?

Email us from the address associated with your account and let us know what you'd like changed. For account deletion, see the Data Deletion Requests section of our Privacy Policy.

How do I request a refund?

Purchases made through the Apple App Store or Google Play are handled by Apple/Google directly under their respective refund policies. For direct purchases from NOVAGREEN DIGITAL LTD, contact us and we'll review your request.

I found a bug. How do I report it?

Email us with steps to reproduce the issue, screenshots if possible, and your app version and device details. This helps us fix things faster.

Do you offer ongoing support or maintenance?

Yes — we offer maintenance and support retainers for businesses running software we've built or manage. Contact us to discuss your needs.