NOVAGREEN DIGITAL

Privacy Policy

Last updated: 21 August 2026

NOVAGREEN DIGITAL LTD ("NOVAGREEN DIGITAL", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have in relation to it, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

NOVAGREEN DIGITAL LTD is a company registered in England and Wales (Company No. 17404044), with its registered office at 124 City Road, London, EC1V 2NX. We are the data controller for the personal data described in this policy.

2. Data we collect

Depending on how you interact with our website, apps, and services, we may collect:

  • Account information — such as your name and email address, if you create an account or contact us.
  • Usage data — such as pages visited, features used, and app crash or diagnostic data, used to understand and improve our products.
  • Device information — such as device type, operating system, and app version, used for support and compatibility purposes.
  • Communications — records of correspondence if you contact our support team.

We do not knowingly collect more data than is necessary to provide and improve our services.

3. How we use your data

  • To provide, operate, and maintain our apps and services.
  • To respond to support requests and communicate with you about your account.
  • To diagnose technical issues and improve reliability and performance.
  • To meet legal and regulatory obligations.

We do not sell your personal data.

4. Legal basis for processing

We process personal data on the basis of: performance of a contract with you, our legitimate interests in operating and improving our services, and compliance with legal obligations, as applicable.

5. Third-party services

We may use trusted third-party providers for infrastructure hosting, analytics, and crash reporting. These providers process data on our behalf and are contractually required to protect it and only use it for the purposes we specify.

6. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law, after which it is securely deleted or anonymised.

7. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request erasure of your data ("right to be forgotten").
  • Object to or restrict certain processing.
  • Request a copy of your data in a portable format.
  • Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

8. Data deletion requests

To request deletion of your personal data or account, email support@novagreendigital.co.uk with the subject line "Data Deletion Request" from the email address associated with your account. We will confirm your identity and process eligible requests within 30 days.

9. Children's privacy

Our services are not directed at children under 13, and we do not knowingly collect personal data from children under 13.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.

11. Contact us

If you have any questions about this Privacy Policy, contact us at support@novagreendigital.co.uk or write to us at Registered Office: 124 City Road, London, EC1V 2NX.